Cancellation and refund policy

• The monthly plan renews automatically each month through UPI AutoPay or your card. Before each payment, your bank or UPI app sends you a notice.
• Cancel any time from the parent dashboard (Grown-ups → Premium → Cancel monthly plan), or by cancelling the mandate in your UPI app. You won't be charged again.
• 7-day money-back promise: if Premium isn't right for your family, write to us within 7 days of your first monthly payment for a full refund, no questions asked. Premium ends and the plan is cancelled when the refund is made, so you're never charged again.
• After you cancel, Premium stays on until the end of the month you have already paid for. Apart from the cases on this page, we don't refund part-months.
• Forgot to cancel? If a renewal was charged and nobody in your family has played a Premium level since, write to us within 7 days of the charge and we'll refund it in full.

• The yearly plan is a single payment. It never renews automatically, so there is nothing to cancel.
• 7-day money-back promise: if you change your mind within 7 days of paying, write to us for a full refund, no questions asked. Premium ends when the refund is made.
• After 7 days we don't give refunds, but Premium stays on for the whole year you paid for.

• Charged twice for the same thing, or charged when the payment showed an error? We refund the extra payment in full.
• If money left your account but Premium didn't switch on, contact us with your payment ID and we'll fix it or refund it.

• Email hello@brainsprout.fun from the email address of your account. We reply within 2 working days.
• Approved refunds go back to the way you paid (UPI, card, netbanking or wallet) through Razorpay. They usually reach you within 5–7 working days, depending on your bank.

Removing your account from the parent dashboard stops any monthly plan straight away, so you're never charged again. Any refund still follows the rules above. More in our terms.